Smarter Returns - A blog about turning product returns into return customers...

Customer service has come a long way since the days where it was seen as a “necessary evil” and only grudgingly given any resources, let alone enough to satisfy customer demand.

Today, we all want to distinguish our companies with the level of service we provide, instead of just the products we sell. But this can be a challenge, as there are many aspects of customer service to get right...
http://www.supportsync.com/blog